Use NEW2US for 10% off your first order! Head over to our Instagram @mystorytreasury for some recommendations!

FAQ

REGISTRATION

Q. How do I register for an account?

A. Hop over here to create your account!

Q. Help! I forgot my password.

A. Click on "Forgot your password?" here and follow the instructions to reset your password.

 

BOOK AVAILABILITY

Q. Is the title available or out of stock?

A. If the item is available, you will be able to cart it out.
If the item is currently unavailable, it will be indicated as "Sold Out".
Pre-orders will be indicated on the product page.

Q. Can I order books that are out of stock?

A. Yes! Email us at info@mystorytreasury.com and let us know which book caught your eye and we'll bring it in just for you.

Q. How long does it take for Pre-orders to arrive?

Pre-orders reach you 4-6 weeks after placing of order. We sea-ship in bulk, to pass on the savings to you!

Q: I have an order containing both Pre-orders and Ready Stock Items. Can you send out the ready stock items first?

A: Each order will be shipped out when all items are ready. If you would like to send out your items from a single order in different batches, do send in a request at info@mystorytreasury.com. Additional postage charges may apply.

Q. Can we request for books that your store does not carry?

A. Of course! Please write in to info@mystorytreasury.com for any book recommendations/requests and we will work on it together.

Q. I'm staying overseas and it's so hard to get good Chinese books here. How can I get your books shipped here?

A. Please email us with your order and your address, and we will provide you with the estimated shipping cost and taxes (if any).

Q. I'm staying overseas and the international shipping seems pricey! Is there any other way?

A. We'll let you in on a secret.
If you are coming back to Singapore anytime soon, or know any friend or family members visiting your country - you can save on international shipping!
We can arrange the parcel to reach the Singaporean address on specific dates, just reach out to us.

 

PAYMENT

Q. How can I pay?

A. We accept
- Credit card (Visa, Mastercard and American Express)
- Local Bank/ATM Transfer

OCBC Bank
Branch Code: 646 Jurong East
Account Number: 646259119001
Attn: ANG LIN XIN

- Online payment via PayNow / PayLah to 9438 5623 (Preferred!)

- We regret to inform that Cash on Delivery (C.O.D.) is not available.

Q. Where do I enter the discount code?

A. You can enter your discount code at the checkout page.

Q. My discount code doesn't work! Why?

A. Double-check the spelling and validity period (if any), then try again. If it still doesn't work, email us at info@mystorytreasury.com for help.

Q. Can I use more than one discount code in one order?

A. You can only use code one per order - this includes our free shipping codes. If you have more than one code, definitely choose the one with the better deal!

 

DELIVERY

Q. What is the best way to ship my parcel?

A.  The relevant shipping options and rates will be shown to you during checkout, based on the weight and/or price of the items selected.

Q. What are your shipping options and rates?

A. Refer to the section on SHIPPING below.

Q. How can I get free shipping?

A. I'm glad you asked! Spend S$40 or more after any applicable discounts, and get free local shipping.

Q. Can I self-collect my items?

A. We don't provide self-collection at the moment.

Q. When will I receive my order?

A. You will receive the order typically within a week or two, once payment is received. Check out the specific shipping duration in the SHIPPING section below.
If there are any unexpected delays, we will inform you directly. 

Q. How can I check or track my order?

A. Tracking is available if you have chosen courier delivery, registered mail or Park N Parcel. Once your order has been fulfilled, we will provide you with the relevant tracking information, if any.

Q. What happens if I am not home for my delivery?

A. If you have requested for SingPost registered mail, the postman will attempt delivery at the door, and then to the mailbox. In the event of an unsuccessful delivery, a delivery advice will be slipped underneath the door of the addressee's address. For local item, you can collect the item from the designated post office, or redirect it to another post office of your convenience or reschedule for another delivery. Items which are not collected within 10 days will be returned to the sender.

For courier service, the courier will attempt delivery for up to 3 times on consecutive working days. In the event of multiple unsuccessful deliveries, the parcel will be returned to the courier company warehouse. 

 

RESELLERS

 Q. Can I purchase in bulk for re-selling? 

A. We will be happy to assist! Please contact us directly at info@mystorytreasury.com.

 

SCHOOLS / LIBRARIES / ORGANISATIONS

Q. Do you allow for bulk purchase?

A. Yes, we welcome bulk purchases. Please contact us at info@mystorytreasury.com for more information. 

Q. Do you help source for books that are not listed on your website?

A: Yes, we can help source for books that are not listed on our website. We have experience in recommending and sourcing books for various schools, libraries and organisations, based on their individual learning themes and needs. We are happy to accommodate your requests. 

LOCAL SHIPPING OPTIONS

 Weight Delivery method Duration Cost
< 0.6 kg Normal mail (SingPost) 4-6 working days $1.70 

< 0.6 kg Registered mail (SingPost) 4-6 working days $3.94
0.6 - 1.2 kg Normal mail (SingPost) 4-6 working days $2.70 
< 8.0 kg

Shopping Mall pick-up (Park N Parcel)

List of participating malls is found below.

Inform us of your choice after your order is placed!

4-6 working days
$3.00
0 - 5 kg Courier (delivery timing not flexible)
3-6 working days
$4.50
0 - 30 kg Express Courier (depend on availability of delivery timeslots. Please contact us at info@mystorytreasury.com to confirm.
1-2 working days
$6.99
 The relevant shipping options will be shown to you during checkout, based on the weight and/or price of the items selected.

Free local shipping for orders over S$40.

For overseas customers and other enquiries, kindly email us at info@mystorytreasury.com

 

Park N Parcel Pickup Locations

Locations you can opt to pick up your parcel from, if you choose Park N Parcel method for delivery. 

View our locations

Do inform us of your selection upon checkout!

More information on Park N Parcel can be found on their website here.

List is accurate as of 23 April 2019.