FAQ

Registration

Q. How do I register for an account?

A. Hop over here to create your account!

Q. Help! I forgot my password.

A. Click on "Forgot your password?" here and follow the instructions to reset your password.

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Book Availability

Q. Do you have a physical store where I can buy directly?

A. We are a home based business and do not have a physical store. This also means we have less overhead so can pass on savings to you.

Q. Can I order books that are out of stock?

A. We are not processing orders for out of stock items at the moment.

Q. Is the title available or out of stock?

A. If the item is available, you will be able to cart it out.
If the item is currently unavailable, it will be indicated as "Sold Out".

Q. Can I order books that are out of stock?

A. We are not processing orders for out of stock items at the moment.

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Payment

Q. How can I make payment?

A. We accept

  • Credit card (Visa, Mastercard and American Express)
  • Local Bank/ATM Transfer
  • Online payment via PayNow / PayLah. Instructions will be provided once order is placed (Preferred!)

We also accept bank deposits. Upon order confirmation, please transfer the full amount and email us your order number.

OCBC Bank
Branch Code: 646 Jurong East
Account Number: 646259119001
Attn: ANG LIN XIN

We regret to inform that Cash on Delivery (C.O.D.) is not available.

Q. Where do I enter the discount code?

A. You can enter your discount code at the checkout page.

Q. My discount code doesn't work! Why?

A. Double-check the spelling and validity period (if any), then try again. If it still doesn't work, email us for help.

Q. Can I use more than one discount code in one order?

A. Unfortunately, only one code can be used per order - this includes our free shipping codes. If you have more than one code, definitely choose the one with the better deal!

Q. How do I check my order history?

A. After logging into our store, click on your name at the top of our site to view your account details. 

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Shipping and Delivery

Q. What are your shipping methods and rates?

Shipping Method Typical Duration Cost Delivery timing 
Courier 2-6 working days Flat rate of S$3.90, complimentary for orders above S$60 Not flexible
Express Courier  1-3 working days Flat rate of S$6.90 Please contact us to confirm availability of timeslots


Q. How can I get free shipping?

A. Spend S$60 or more after any applicable discounts, for complimentary local courier.

Q. Can I self-collect my items?

A. We don't provide self-collection at the moment.

Q. When will I receive my order?

A. Refer to Table 1 above. If there are any unexpected delays, we will inform you directly.

Q. How can I check or track my order?

A. Sign in to your account, click on your name at the Menu bar, or click on "View Account" at the Menu drop-down bar. Under Order History, click on the relevant order number. If the shipment is arranged, you will be able to see "Track shipment" - click on it to see more tracking details.

Q. What happens if I am not home for my delivery?

A. For normal courier service, the courier will attempt delivery for up to 3 times on consecutive working days. In the event of multiple unsuccessful deliveries, the parcel will be returned to the courier company warehouse.

For express courier service, the courier will contact you via your mobile number prior to delivery. If you would like the courier to leave the parcel in a safe spot, do provide your permission and more details directly to the courier.

Q. I'm staying overseas and it's so hard to get good Chinese books here. Do you ship overseas? How are the duration and shipping rates like?

A: We are happy to support Chinese families worldwide! Overseas shipping is charged by weight. Please email us with your intended order for a specific quote.Meanwhile, here are some estimates:

Destination Country  Shipping Duration * Shipping rate ** in SGD for weight up to
2kg 5kg
Malaysia 7-14 days 15.00 24.00
Indonesia 12.80 23.30
Hong Kong 23.90 75.70
USA 38.00 141.60
Australia 23.00 99.40

 * Shipping duration is depending on destination and custom clearance, as well as the current global situation. 

** Shipping rate is not inclusive of local taxes where applicable.

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Schools / Libraries / Organizations

Q. Do you allow for bulk purchase?

A. Yes, we welcome bulk purchases. Please contact us for more information. 

Q. Do you help source for books that are not listed on your website?

A. Yes, we can help source for books that are not listed on our website. We have experience in recommending and sourcing books for various schools, libraries and organisations, based on their individual learning themes and needs. We are happy to accommodate your requests.

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Rewards Program

Q. What is the My Story Treasury Rewards Program about?

A. We are grateful for your support and would like to thank you! Customers can earn and redeem Reward Points to offset discounts on your purchases. Check out your Rewards to find out more.

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