Q. How do I register for an account?
A. Hop over here to create your account!
Q. Help! I forgot my password.
A. Click on "Forgot your password?" here and follow the instructions to reset your password.
Q. Is the title available or out of stock?
A. If the item is available, you will be able to cart it out.
If the item is currently unavailable, it will be indicated as "Sold Out".
Pre-orders / back-orders will be indicated on the product page.
Q. What is the difference between a Pre-order and Back-order?
Pre-orders are for new titles that we have not stocked before.
Back-orders are for titles which have all been snapped up previously!
Q. Can I order books that are out of stock?
A. Yes! Email us at firstname.lastname@example.org and let us know which book caught your eye and we'll bring it in just for you.
Q. How long does it take for Pre-orders and Back-orders to arrive?
Pre-orders and back-orders reach you 4-6 weeks after placing of order. We sea-ship in bulk, to pass on the savings to you!
Q. Can we request for books that your store does not carry?
A. Of course! Please write in to email@example.com for any book recommendations/requests and we will work on it together.
Q. I'm staying overseas and it's so hard to get good Chinese books here. How can I get your books shipped here?
A. Please email us with your order and your address, and we will provide you with the estimated shipping cost and taxes (if any).
Q. I'm staying overseas and the international shipping seems pricey! Is there any other way?
A. We'll let you in on a secret.
If you are coming back to Singapore anytime soon, or know any friend or family members visiting your country - WOOHOO you can save on international shipping!
We can arrange the parcel to reach the Singaporean address on specific dates, just reach out to us.
Q. How can I pay?
A. We accept
- Credit card (Visa, Mastercard and American Express)
- Local Bank/ATM Transfer
Branch Code: 646 Jurong East
Account Number: 646259119001
Attn: ANG LIN XIN
- Online payment to PayNow / PayLah to 9438 5623 (Preferred!)
Q. Where do I enter the discount code?
A. You can enter your discount code at the checkout page.
Q. My discount code doesn't work! Why?
A. Double-check the spelling and validity period (if any), then try again. If it still doesn't work, email us at firstname.lastname@example.org for help.
Q. Can I use more than one discount code in one order?
A. You can only use one per order - this includes our free shipping codes. If you have more than one code, definitely use the one with the better deal!
Q. What is the best way to ship my parcel?
A. The relevant shipping options and rates will be shown to you during checkout, based on the weight and/or price of the items selected.
Q. What are your shipping options and rates?
A. Refer to the section on SHIPPING below.
Q. How can I get free shipping?
A. I'm glad you asked! Spend S$40 or more after any applicable discounts, and get free local shipping.
Q. Can I self-collect my items?
A. We don't provide self-collection at the moment.
Q. When will I receive my order?
A. You will receive the order typically within a week or two, once payment is received. Check out the specific shipping duration in the SHIPPING section below.
If there are any unexpected delays, we will inform you directly.
Q. How can I check or track my order?
A. Tracking is available if you have chosen courier delivery, registered mail or Park N Parcel. Once your order has been fulfilled, we will provide you with the relevant tracking information, if any.
Q. What happens if I am not home for my delivery?
A. If you have requested for SingPost registered mail, the postman will attempt delivery at the door, and then to the mailbox. In the event of an unsuccessful delivery, a delivery advice will be slipped underneath the door of the addressee's address. For local item, you can collect the item from the designated post office, or redirect it to another post office of your convenience or reschedule for another delivery. Items which are not collected within 10 days will be returned to the sender.
For courier service, the courier will attempt delivery for up to 3 times on consecutive working days. In the event of multiple unsuccessful deliveries, the parcel will be returned to the courier company warehouse.
RETURN AND REFUND POLICY
Q. How do I amend/cancel my order?
A. We regret that any amendments or cancellations to a submitted order cannot be made. Please verify details carefully before checkout.
Q. Can I return or exchange my purchase?
A. All books, once sold are non-returnable or exchangeable except for the following:
- Books received are different from what you have ordered; i.e. wrong books are delivered.
- Book is damaged or not in desired condition upon delivery.
All reporting of above situation must be made within 3 calendar days upon receiving of goods. All returned products must be returned to us in their original condition/packaging and must be accompanied with the sales invoice with the date of purchase and serial number clearly printed on it for verification.
Q. Can I purchase in bulk for re-selling?
A. We will be happy to assist! Please contact us directly at email@example.com.
SCHOOLS / LIBRARIES / ORGANISATIONS
Q. Do you allow for bulk purchase?
A. Yes, we welcome bulk purchases. Please contact us at firstname.lastname@example.org for more information.
Q. Do you help source for books that are not listed on your website?
A: Yes, we can help source for books that are not listed on our website. We have experience in recommending and sourcing books for various schools, libraries and organisations, based on their individual learning themes and needs. We are happy to accommodate your requests.
LOCAL SHIPPING OPTIONS
|< 0.6 kg||Normal mail (SingPost)||4-6 working days||$1.70
|< 0.6 kg||Registered mail (SingPost)||4-6 working days||$3.94|
|0.6 - 1.2 kg||Normal mail (SingPost)||4-6 working days||$2.70|
|< 8.0 kg||
Shopping Mall pick-up (Park N Parcel)
List of participating malls is found below.
|4-6 working days||$3.00|
|0 - 5 kg||Courier (delivery timing not flexible)||3-6 working days||$4.50|
|5 - 10 kg||Heavy Courier (delivery timing not flexible)||3-6 working days||$6.50|
Free local shipping for orders over S$40.
For overseas customers and other enquiries, kindly email us at email@example.com.
Park N Parcel Pickup Locations
Locations you can opt to pick up your parcel from, if you choose Park N Parcel method for delivery.
Do inform us of your selection upon checkout!
More information on Park N Parcel can be found on their website here.
List is accurate as of 23 April 2019.