FAQ

Registration

Q. How do I register for an account?

A. Hop over here to create your account!

Q. Help! I forgot my password.

A. Click on "Forgot your password?" here and follow the instructions to reset your password.

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Book Availability

Q. Do you have a physical store where I can buy directly?

A. We are a home based business and do not have a physical store. This also means we have less overhead to pass on the savings to you!

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Payment

Q. How can I make payment?

A. We accept

  • Credit card (Visa, Mastercard and American Express)
  • Local Bank/ATM Transfer
  • Online payment via PayNow / PayLah. Instructions will be provided once order is placed (Preferred!)

Payments are processed securely and your credit card information is never stored.

We also accept bank deposits. Upon order confirmation, please transfer the full amount and email us your order number.

Bank Name: OVERSEA-CHINESE BANKING CORPORATION LIMITED
Bank Code: OCBC
Swift Code: OCBCSGSG646
Country Code: SG
Location Code: SG
Branch Code: 646
Account Number: 646259119001
Attn: ANG LIN XIN

We regret to inform that Cash on Delivery (C.O.D.) is not available.

Q. Where do I enter the discount code?

A. You can enter your discount code at the checkout page.

Q. My discount code doesn't work! Why?

A. Double-check the spelling and validity period (if any), then try again. If it still doesn't work, email us for help.

Q. Can I use more than one discount code in one order?

A. Unfortunately, only one code can be used per order - this includes our free shipping codes. If you have more than one code, definitely choose the one with the better deal!

Q. How do I check my order history?

A. After logging into our store, click on your name at the top of our site to view your account details. 

Q. Do you charge Goods and Services Tax (GST)?

A. We currently do not charge GST.

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Shipping and Delivery

Q. How do I make international orders outside of Singapore?

A. Our web store currently supports shipping to the countries listed below. If you reside outside of these countries, please first create an account, then contact us and let us know your carted items. We will then quote your shipping fees, and subsequently provide you a customized invoice to make payment.

Q. What are your shipping methods and rates?

Prices in SGD:

Estimated Delivery* 500g 1kg 1.5kg 2kg 5kg 10kg 15kg
Singapore
~5 Working Days
$3.90 or Free for orders above S$60.00
Malaysia
~2 Weeks
$5.20 $9.00 $12.00 $18.00 $24.00 $34.50 $39.70
UK
~2 Weeks
~99 Working Days
$19.30 $21.90 $39.30 $47.00 $85.00 $134.00 $168.00
USA
~2 Weeks
~75 Working Days
$14.80 $22.50 $30.30 $38.00 $85.00 $134.00 $168.00
Canada
~2 Weeks
~61 Working Days
$24.80 $32.00 $39.30 $46.50 $85.00 $134.00 $168.00
Australia
~2 Weeks
~54 Working Days
$19.30 $21.90 $29.00 $32.00 $55.00 $85.00 $114.00
Hong Kong
~2 Weeks
~33 Working Days
$16.40 $21.90 $25.40 $32.00 $55.00 $73.00 $88.00
Indonesia
~50 Working Days
$28.00 $53.00 $73.00
Philippines
~40 Working Days
$28.00 $53.00 $73.00
Rest of World If your country is not listed here, please contact us.

Total order weight is reflected in your cart. Shipping rates are automatically calculated at check out.

For express delivery rates, please contact us.

* Estimated shipping duration listed here apply only to Ready Stock items. Please include an additional 4 to 6 weeks if there are pre-order items. Due to the COVID-19 situation, only Speedpost Economy is available. Thank you for your understanding!

For orders outside Singapore

** Costs are not inclusive of taxes within your local jurisdiction.

Q. Can I self-collect my items?

A. We don't provide self-collection at the moment.

Q. How can I check or track my order?

A. Sign in to your account, click on your name at the Menu bar, or click on "View Account" at the Menu drop-down bar. Under Order History, click on the relevant order number. If the shipment is arranged, you will be able to see "Track shipment" - click on it to see more tracking details.

Q. What happens if I am not home for my delivery? (SG orders only)

A. For normal courier service, the courier will attempt delivery for up to 3 times on consecutive working days. In the event of multiple unsuccessful deliveries, the parcel will be returned to the courier company warehouse.

For express courier service, the courier will contact you via your mobile number prior to delivery. If you would like the courier to leave the parcel in a safe spot, do provide your permission and more details directly to the courier.

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Schools / Libraries / Organizations

Q. Do you allow for bulk purchase?

A. Yes, we welcome bulk purchases. Please contact us for more information. 

Q. Do you help source for books that are not listed on your website?

A. Yes, we can help source for books that are not listed on our website. We have experience in recommending and sourcing books for various schools, libraries and organisations, based on their individual learning themes and needs. We are happy to accommodate your requests.

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Rewards Program

Q. What is the My Story Treasury Rewards Program about?

A. We are grateful for your support and would like to thank you! Customers can earn and redeem Reward Points to offset discounts on your purchases. Check out your Rewards to find out more.

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