Refunds & Exchanges
All products, once sold are non-returnable or exchangeable except for the following:
- Products received are different from what you have ordered; i.e. wrong books are delivered.
- Products are damaged, defective or not in desired condition upon delivery.
To request for replacement, please contact us at firstname.lastname@example.org within 3 calendar days upon receiving of goods.
Please include in your email:
- A description of the defect
- Images of the defect
- Order/Invoice number
If your received products have been verified as damaged or defective, a replacement will be re-shipped to you at no cost.
Depending on where you live and stock availability, the time it may take for your replacement to reach you may vary.